Social Worker's Handbook - Supervision
As an expression of our commitment to good practice we can offer arrangements for the regular supervision and assessment of Care Workers to facilitate their development and to ensure that they are better able to undertake their duties whilst on assignment.
Frequency of Supervision Meetings
All care workers will be offered supervision every 6 months, as a minimum, and more frequently should there be a requirement such as a training issue being raised or a complaint being made by a client or Service User.
Desirable outcomes of Supervision:
- The quality of services delivered to the Client is enhanced
- Communication links between management and Care Workers are improved
- The Care Worker understands his/her roles and the responsibilities of the job
- The Care Worker performs his/her duties to a satisfactory standard
- The Care Worker's personal and professional development is enhanced
Both the Care Worker and the Social Care Consultant have a responsibility to ensure that supervision is both effective and meaningful. In this respect listed below are the reasonable expectations of both the Care Worker and the Social Care Consultant:
Expectations of the Care Worker being supervised:
- To be clearly informed of the reasons for supervision, and for the supervisory sessions to be structured in a positive manner
- To understand the Supervision Policy, how the supervision will be carried out, and by whom
- To receive effective, positive and sensitive supervision, and to be assured of the confidentiality, including limits of confidentiality, between Care Worker and Social Care Consultant
- Not to be discriminated against in any way
- To be encouraged to contribute positively to management action plans, specifically geared to improving the quality of Client care
- To have their experience and expertise acknowledged as positive contributions to the Care Service
- To have a manageable workload, and to be able to manage within supervisory guidelines
- To be given appropriate responsibility for carrying out job duties effectively and for
- making supervision work
- To maintain a regular dialogue of communication and feedback with management regarding job objectives, personal achievements and problems encountered.
Expectations of the Social Care Consultant:
- To understand the Supervision Policy, and how Eden Brown expects supervision to be carried out
- For the supervision process to be given priority by the Care Worker to be supervised, and for the Care Worker to prepare adequately for it and to actively participate in it
- To be adequately trained in the skills needed to carry out an effective supervision
- Not to be discriminated against in any way with respect to allocation of supervisory tasks
- To have access to all appropriate records relevant to the Care Worker to be supervised to enable the supervision process to be planned effectively
- To be supervised themselves, in their turn, as part of personal Performance Management Programmes
- To maintain an objective self-analytical approach to their own supervisory skills, identifying possible areas for improving skills/expertise, and addressing these within their own supervision schedule
Both the Care Worker and the Social Care Consultant will maintain full records of all supervision sessions, which will be signed. These records will be subject to the provisions of Eden Brown’s confidentiality policy.