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Helpdesk Operator

£9.15 - £10.00 per hour
Apply2019-05-20 10:01:031970-01-01Eden Brown Built Environment

Helpdesk Operator

Date posted: May 20, 2019
£9.15 - £10.00 per hour
West Yorkshire, England
Job description

We have a position for a Helpdesk operator to work on a national account for a major Facilities Management company. The position is based close to the centre of Leeds and is based on regular office hours.

Provide an efficient service to callers to the Helpdesk, which requires a good understanding of the contract, contractors, service agreements and geographical spread.
Ensure all relevant work requests received by the Helpdesk, are logged correctly and timelessly, then transmitted to the appropriate supplier, and that follow ups are done on a daily basis.
Ensure a daily call log is kept of all calls made to and from the Helpdesk.
Assist with the management of the Helpdesk database.
Ensure that database records are accurate, comprehensive and updated, ensuring no job is past its target date on a daily basis.
Update database records with new tenant contact information and change of contractor and delete old records etc.
Monitor works progress from the initial report stage, through quotation receipt, ordering, and completion of works and invoice receipt.
Actively follow up to ensure that agreed response times are achieved.
Provide regular reports of works status, to Regional Facilities Managers.
Ensure Helpdesk is switched to the Out of Hours supplier on a daily basis.
Assist the Helpdesk Supervisor as and when required
Input into the Helpdesk data base information and records for new properties within the team's management portfolio.
Attend the Contract Manager team meetings and Department meetings, as and when required.
Review weekly building reports, for specific buildings, and liaise with the Contract Manager or action as appropriate.
Report to the Contract Manager on a weekly basis, highlighting works outstanding, contractor performance and improvement ideas.
Carry out any other additional duties as required, or directed by the Contract Manager
Assist Contract Manager with tasks, administration and projects as and when required
Distribute incoming mail
Keep helpdesk neat and tidy
Keep departmental filing up to date when required

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 259390GED_1558342863