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Comliance Administrator

Up to £12.01 per hour
Apply2019-05-24 08:53:121970-01-01Eden Brown Built Environment

Comliance Administrator

Date posted: May 24, 2019
Up to £12.01 per hour
Greater Manchester, England
Job description

· Responsible for day to day monitoring of performance and operational reporting to understand and analyse helpdesk performance, primarily on reactive tasks.

· Support the Facilities Manager by producing monthly deduction and service reports, daily updates and weekly dashboards and other reports as required. Monitor performance of contract daily to identify trends and minimise failures by providing advice, feedback and updates to the team in the promotion of best practice in relation to payment mechanism deductions and SFP's. Feed into Commercial Report as required.

· Support the Management Team in the production of both external operational performance management reports and internal reports on a regular basis or as required.

· Develop, agree and review processes necessary to deliver the contract.

· Ensure all supplier invoices are accurately and efficiently processed in accordance with relevant policies and procedures.

· Monitoring contract performance (including SLA performance, chasing work down, processing KPI contract requirements and service request management)

· Identifying issues and pro-actively offering solutions to improve performance. To include implementation where required.

· Identify and develop with Technical Service Supervisor and Helpdesk improvements to PPM and Workflow performance.

· Develop working relationships & improve communication with the team and other all other members of staff.

· Hold weekly meetings and ensure that key topics are discussed and that all operatives receive useful communication about any changes within the contract or operations.

· Ensure WIP, POEM and GRIR reports are maintained in line with finance policy and agreed targets dealing with any queries as required.

· Resolve invoice queries and deals with legal notices from suppliers as required, within appropriate timescales.

· Liaise with finance and management teams to resolve queries.

· Schedule Planned Preventative Maintenance (PPM) works, raise relevant purchase orders in line with service contracts, liaise with Technical Service Managers, sub-contractors and service providers.

· Liaising with suppliers and sub-contractors, chasing outstanding works and invoices.

· Raise Purchase Orders on Coupa system as required and in accordance with policies and procedures.

· Receipt Purchase Orders efficiently to ensure supplier payment in line with terms of contract.

· Responsible for generating the contracts monthly invoices for the client, including all material costs and sub contract costs.

· Issue and collate Scorecards, highlighting any concerns to the Operations Manager

· Provide monthly timesheet information relating to overtime and staff agency costs.

· Process Purchase Card transactions ensuring data is accurate using MiVision commercial banking system.

· Maintain Training Matrix for all staff ensuring all training is up to date, book training courses and communicate effectively with training provider, staff candidates and management team to ensure staff are released from duties with minimum disruption to service.

· Input sickness absence on SAP system as required.

· Ensure client PO's and client invoicing is appropriately maintained.

· Ensure all variable works are appropriately planned and completion dates agreed within prescribed parameters.

· Generates and maintain all records/spreadsheets as appropriate.

· Establish excellent working relationship with clients, contract managers, sub-contractors and suppliers.

· Provides administrative support to management team as required.

· Attend meetings, take, transcribe and distribute meeting minutes and notices as required.

· Attend mandatory training and participate in e-Learning sessions.

· Maintain safe work area and report accidents or near misses to Operations Manager and incident reporting system.

· Collaborate and co-operate with work colleagues, representatives and users of the service to deliver a customer focussed service.

· Contribute to the goals and aims of the organisation.

· Support the organisation's commitment to a Zero Harm environment.

· Filing and archiving duties as required for the Contract.

· Undertake any other ad hoc duties commensurate with grade.

Attend training courses as required by the organisation.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: COAD121_1558684391