Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.
essential
HotJar
essential


Show purposes

Helpdesk

Up to £10.00 per hour
Apply2019-07-15 11:33:181970-01-01Eden Brown Built Environment

Helpdesk

Date posted: July 15, 2019
Up to £10.00 per hour
West Yorkshire, England
Contract
Job description

We are recruiting for a Helpdesk operator to work at a Hospital in Leeds. This position will start as contract but a permanent position will be offered to the right person.

General Overview:
To provide a professional and customer focussed interface between the maintenance provider and the occupants
To receive and manage calls in a courteous manner
To gather accurate information for each call to enable the production of management reports
To pass on service calls to a range of external service providers
The work days are Weekdays 7am to 4pm or Monday 8am - 5pm Monday to Friday
There will also be a requirement to cover holiday leave on occasion on a continental shift pattern
Focus of the position
1. Minimise penalty deductions by capturing and recording accurate data for each call
2. Demonstrate the Company's core values of Drive, Commitment, Daring and Cohesion.
3. Demonstrate an observable commitment to establishing a no life at risk culture.
Main duties
Receive and manage calls in a courteous manner
Provide a customer focussed professional response to, complaints and fault calls
Gather and accurately input in to the CAFM system details of fault calls
Prioritise fault calls against a pre agreed set of criteria
Provide information re: fault calls to rest of the maintenance team
To provide standard management reports
To contact and pass on relevant details to external service providers
Generate standard management reports and others as requested
Provide feedback to callers re position of individual tasks
Maintain filing system ensuring accurate records are kept

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 260936GED_1563186798
1