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Business Unit Director - Facilities Management

£90000.00 - £100000.00 per annum + car allowanc & bonus
Apply2019-08-09 16:26:261970-01-01Eden Brown Built Environment

Business Unit Director - Facilities Management

Date posted: August 9, 2019
£90000.00 - £100000.00 per annum + car allowanc & bonus
London, England
Job description

Business Unit Director - Facilities Management & support services
London c100k + excellen benefits & career opportunites

My client is a leading provider of facilities maintenance and support services in the built environment, working in partnership with some of the UK and Europe's best-known companies. A Company that prides themselves on offering an excellent service and are growing at around 20% year-on-year.
An exciting opportunity for an accomplished Business Unit Director to join in a leadership position, based at offices in London. To work within UK Services, managing a P&L circa £35m & 110 staff.

Purpose of the Job
To lead the day-to-day delivery of the Business Unit. This incorporates driving rapid sustainable growth, statutory compliance and governance, the management and development of staff, (operational, sales, contract support and management), the continual development of our customer base and full operational responsibility for the BU.


Strategic Planning and Review
Formulates business and sales plans in response to anticipated economic, technological and market trends.
Continually focuses on developing the business through building customer relationships and ensuring that resources are prepared to manage this growth

Quality and Safety Management
Monitors and identifies areas for improvement as a matter of course.
Creates a culture of exceptional quality and innovation.
Sets an example of exceptional standards in all activities, language and communications.
Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
Ensures mandatory processes are in place, and are compliant including but not limited to line management auditing, HOP auditing, BU QHSE objective setting and tracking, Dynamic RA, H&S scenario training and RIDDOR investigations

People Management
Ensures the team has the skills and motivation to carry out their roles to the best of their abilities. This includes all staff attending the Company induction day and mandatory relevant training.
Is constantly visible and accessible to the team.
Ensures that ALL Area Manager-level staff complete the ILM Introductory Diploma course.
Ensures all staff are appraised annually and all managers are formally trained in the company appraisal process, and from this development plans put in place and followed through.

Customer Relations
Represents the company in a professional and credible manner to customers and the public.
Builds and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands.
Focuses on ensuring excellent service levels are maintained at all times.
Is accessible and responsive to customers at all times.
Ensure customers perceive exceptional value from The company though ensuring leadership of ¼ strategic meetings, strategic workshops, relationship workshops, professional reporting standards and exceptional quality I2 (Innovation and Improvement pack) charters being in place.
Organises specific high level social engagements with suitable customers in line with any existing company policy that builds and strengthens non work environment relationships.

Business Development and Marketing
Leads tender bid activity including sales and operational resourcing, sign offs, document and commercial reviews and presentation standards.
Ensure all sales pipeline activity in accurate as far as possible for projects and Contract opportunities.
Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU.

Operational Management
Ensures robust contract reviews are led with check and challenge of detail and are used as coaching and development opportunities.
Ensures high site standards including front and back of house areas
Ensures that we live up to the company brand promise and that the service offering is at all times fully evidenced on all sites.
Takes leadership of mobilisation and transition activity to ensure that the company and customer expectations are met and that all mobilisations are signed off at exec level.
Ensures fair treatment of suppliers at all time, professional supplier management and arbitration of disputes.
Works closely with the procurement team to ensure maximum use of preferred suppliers and ensure robust back to back contracts, performance focused contracts are in place with back to back contract durations in order to leverage maximum value.

Financial & Asset Management
Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships.

Interested? Please contact Deborah Longstaff

Your expert recruitment consultant is Deborah Longstaff, call today on 02074 227335 or email Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 261880DLO_1565364386