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West Suffolk, England
£09.00 - £10.00 per hour
2019-10-23 08:45:09 1970-01-01 Eden Brown Built Environment
Oct 23, 2019

Helpdesk Administrator


Great new opportunity to join one of the leaders in Property & Facilities ManagementIf you have strong admin, helpdesk & organisational skills - like numbers & customer service - this is the role for you!!The Person:-

  • Must demonstrate a strong sense of customer focus.
  • Excellent verbal, and good basic standard of written, communication skills.
  • Self-motivated and systematic.
  • Results/ task orientated, attention to detail and accuracy.
  • Excellent time management and organisational skills.
  • Commitment to continuous improvement.
  • Ability to work as part of a team, as well as independently.
  • Character Committed to customer service delivery.
  • Reliable and committed.
  • Confidential and discrete approach.
  • Calm manner, able to work under pressure and with changing demands and priorities.
  • Smart appearance.

Be flexible to work outside of core office hours from time to Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

The Role:

  • Positively respond to both our internal and external customers through effective communication and personal accessibility.
  • Helpdesk including but not limited to logging, distributing and closing down of reactive calls Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
  • Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.

Understand procedures and processes and operate them to the required standard.Examples of these are:

  • Site Inductions
  • Timesheets
  • Co-ordination of billing application, calculating margins, raising invoices and submitting to client- Obtaining supplier quotes and uploading onto the internal system for client approval
  • Raising Purchase Orders when required
  • Maintaining the stationery supply
  • Liaising with the client regarding payment of invoices
  • Compiling of Contract Review pack
  • Logging hazards & customer feedback on the QHSE Management Portal
  • Organising training
  • Processing supplier invoices and resolving any queries
  • Updating of attendance planner- Arranging agency cover & submitting hours on portal
  • Reception cover if applicable

Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSEYou will have a good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level. PowerPoint and CAFM systems experience is desirable. Experience in a similar role would be ideal.if your are interested in the role please contact myself: m.hughes@gmail.com 02074227307

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

West Suffolk, England
£09.00 - £10.00 per hour

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