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Facilities Helpdesk Coordinator

Apply2019-11-18 14:02:172020-02-22Eden Brown Built Environment

Facilities Helpdesk Coordinator

Date posted: November 18, 2019
Up to £21000.00 per annum
Bristol , England
Job description

Due to expansion our client have a requirement for three coordinators to join their busy Help Desk team

The candidate would ideally have previous experience of Facilities Management. together with well- developed Customer Service skills. Previous experience of dealing with Contractors, Suppliers, Customers, Visitors and the ability to demonstrate excellent communication skills, (both oral and written), is advantageous. Highly organised with the ability to remain calm, focused and diplomatic in even the most pressurised situations a pre-requisite.

Job Purpose
The role of the Facilities Helpdesk Co-ordinator requires a pleasant and calm personality, with the ability to work on their own initiative.

Key elements of the role:
-To provide day-to-day co-ordination of Helpdesk projects as specified by the Helpdesk
-To ensure that a first class, customer focused service is always achieved.
-To support the Helpdesk Manager & Senior Management as required.
-To work a shift rotating pattern between the hours of 6am to 10pm Monday to Friday

Key Deliverables
-Provide day-to-day co-ordination of Helpdesk projects together with supporting procedures & processes and training aids.
-To provide initiatives to improve the efficiency and effectiveness of the administration systems and procedures connected with the Helpdesk.
-Provide extra cover for the Helpdesk team during times of absence.
-To support in the data analysis relating to contractor performance.
-To liaise with clients, contractors and management at all levels, in the support of providing a consistently high level of Customer Service.
-Any other duties and projects as agreed with the management team.

Essential skills and qualifications
-Methodical approach to duties.
-PC Literate: good knowledge of Microsoft Office, including Word, Excel Power Point, Publisher and Access.
-Accurate typing skills.
-Excellent customer contact skills.
-Ability to work under pressure.
-Good administration skills.
-Ability to demonstrate procedure and process management.
-Pleasant and confident telephone manner.

If you feel this role suits your experience please send your CV to

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 264584LAH_1574085736

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