Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.

Show purposes

Helpdesk Operator

Apply2020-01-29 17:27:172020-08-20Eden Brown Built Environment

Helpdesk Operator

Date posted: January 29, 2020
£0.00 - £23000.00 per annum
West Midlands, England
Job description

Eden Brown are currently recruiting for a Helpdesk Operator to work on a site in Coventry. You will be working for the Facilities Management company that cover the building and be responsible for the front of house as well as answering the phone for reactive calls and breakdowns. You will be responsible for ensuring the job is logged and an Engineer is sent to deal with the job. You will need to be customer focused and have a good telephone manner. Ideally have experience of helpdesk or call centre work preferably within a Facilities environment.

Main duties include:

  • Logging of calls and schedule call outs to Engineers and Sub Contractors
  • Liaising with Engineers/Sub Contractors to receive ETAs for calls/callouts
  • Liaising with Clients, providing ETA's and updates
  • Follow progress of all calls/callouts through to closure
  • Raising purchase orders and sending information to appropriate Engineer
  • Oversee Engineers' reports, ensuring they are completed and filled out correctly
  • Engineer's Time Sheets, ensuring they are in on time and filled out correctly
  • Typing quotations, post, memos, scanning, holiday forms etc.
  • Management of staff uniform and tool allocation
  • Sub-Contractor administration management, i.e. Certificates, renewal date/price increases
  • Maintaining and updating CAFM systems

Skills required:

  • Previous scheduling experience or booking appointments for operatives
  • Strong interpersonal skills, capable of answering the phone with a clear speaking voice
  • PC literate
  • Ability to multitask
  • Strong organisational skills

For a confidential chat about the role, please contact Oliver Rushent on 02382023790 or forward a copy of your CV to

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 266502OLR_1580318837

Recommended jobs

Shutters & Gates Engineer

£0.00 - £35705.00 per annum
England, West Midlands
Shutters & Gates Engineer£35,705 + Van & fuel cardMidlands basedPermanent opportunity Our client are looking for experienced and skilled industrial shutter door engineers to service, repair, ...

Mobile Electrical Engineer

£30000 - £33000 per annum
England, West Midlands
Job Title: Mobile Electrical EngineerCar Entitlement: £3,300Division: Facilities ManagementLocation: Shell FM - Midlands MobileMax Annual Salary: £33,000 (Please remember that the Max Annual Salary ...

Multi Skilled Shift Engineer (Mechanical)

£37500.00 - £43750.00 per annum
England, West Midlands
Job Title: Multi Skilled Shift Engineer (Mechanically bias)Salary: £37,500 to 43,750 - depending on skills & experienceLocation: BirminghamType: PermanentShift: 7AM to 7PM Dayght shift - 4 on 4 o...
View allJob search