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Helpdesk Operator

£0.00 - £23000.00 per annum
Start Date: 17/02/2020
Apply2020-01-29 17:27:172020-11-18Eden Brown Built Environment

Helpdesk Operator

Date posted: January 29, 2020
£0.00 - £23000.00 per annum
West Midlands, England
Permanent
Job description

Eden Brown are currently recruiting for a Helpdesk Operator to work on a site in Coventry. You will be working for the Facilities Management company that cover the building and be responsible for the front of house as well as answering the phone for reactive calls and breakdowns. You will be responsible for ensuring the job is logged and an Engineer is sent to deal with the job. You will need to be customer focused and have a good telephone manner. Ideally have experience of helpdesk or call centre work preferably within a Facilities environment.

Main duties include:

  • Logging of calls and schedule call outs to Engineers and Sub Contractors
  • Liaising with Engineers/Sub Contractors to receive ETAs for calls/callouts
  • Liaising with Clients, providing ETA's and updates
  • Follow progress of all calls/callouts through to closure
  • Raising purchase orders and sending information to appropriate Engineer
  • Oversee Engineers' reports, ensuring they are completed and filled out correctly
  • Engineer's Time Sheets, ensuring they are in on time and filled out correctly
  • Typing quotations, post, memos, scanning, holiday forms etc.
  • Management of staff uniform and tool allocation
  • Sub-Contractor administration management, i.e. Certificates, renewal date/price increases
  • Maintaining and updating CAFM systems

Skills required:

  • Previous scheduling experience or booking appointments for operatives
  • Strong interpersonal skills, capable of answering the phone with a clear speaking voice
  • PC literate
  • Ability to multitask
  • Strong organisational skills

For a confidential chat about the role, please contact Oliver Rushent on 02382023790 or forward a copy of your CV to o.rushent@edenbrown.com

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 266502OLR_1580318837

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