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Drainage Engineer

Apply2020-02-11 14:59:162020-12-13Eden Brown Built Environment

Drainage Engineer

Date posted: February 11, 2020
£25000 - £28138 per annum
Hertfordshire, England
Permanent
Job description

Drainage Engineer

Watford

£28,318

Permanent

ACCOUNTABILITIES

  • Ensure compliance with all health and safety requirements and adhere to best working practices at all times following processes laid down by the Health and Safety policy
  • To sponsor and complete drainage surveys and technical reports as necessary and to cascade all key data to relevant personnel throughout field operations
  • Undertake relevant HR processes including, notification of absence, holidays, training needs and completion of timesheets, logging of private mileage
  • You are what the client sees first; make a good impression (ensure you comply with dress code and maintain your vehicle in good condition)
  • Achievement of tasks within SLA times and work orders opened and closed in real time
  • Timely completion of reactive and planned works carried out to agreed standards
  • Ensure parts and materials are ordered in a timely manner through company processes
  • To work proactively to manage task volumes in conjunction with the Service Solutions team
  • Ensure appropriate audits and checks (seasonal) are carried out in line with standards provided
  • To order and fit parts or components as prescribed by company procedures
  • To provide regular updates to Service Solutions team on task status
  • Investigate and report in detail any problems and incidents
  • To actively support colleagues building a teamwork approach e.g. - supporting with training and up skilling of apprentices and communicating regularly and assisting when required
  • To provide drainage support as required, e.g. advice regarding major operational issues
  • To attend training courses as and when necessary to ensure personal management and keep your technical knowledge up to date
  • Able to effectively diagnose and identify faults and failures with equipment and systems and provide effective solutions and escalate where necessary
  • Achievement of service level agreements and key performance indicators through delivery of drainage processes in a safe working manner
  • Delivering an excellent customer experience resulting in first time fix, quality workmanship, timely work order closure

KNOWLEDGE AND SKILLS

Specific Qualifications:

  • High pressure water jetting certification
  • Confined space certification
  • Full UK driving licence (Essential)
  • CSCS card

Knowledge and Experience

  • Understanding of commercial drainage systems
  • Experience ideally gained in retail environment
  • Electro mechanical equipment
  • Understanding of CCTV
  • Ability to work unsupervised in a pressurised environment dealing with store teams and members of the public
  • Committed to delivering exceptional customer service
  • Actively contributes to the team's targets either individually or by supporting others
  • To represent the company in a professional and competent manner at all times and develop a good working relationships with colleagues
  • To ensure effective written and verbal communication of all critical corporate and operational refrigeration issues within the region
  • Appreciation of drainage systems and the ability to provide visual only inspection
  • Capable of prioritising a complex and demanding workload
  • Flexibility and willingness to learn

VALUES & BEHAVIOURS

Do it SIMPLY:

  • Improve every day - provide sustainable, workable and lasting solutions to challenges
  • Strive for efficiency - work in an uncomplicated manner, using language and terminology that can be understood by all

Do it WELL:

  • Act safely and responsibly - safety first and at the forefront of everything you do
  • Excel at customer service - find solutions that meet, where possible exceed expectations

Do it WITH PASSION:

  • Perform with pride and purpose - act as a positive role model to others
  • Value each other - be open and transparent and respect the views of others

OTHER FACTORS

This position will involve working 45hrs per week, working on call for 1 in 4 weeks and one Saturday in four.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 789456_1581433156

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