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Contract Support Administrator

£23000.00 - £24000.00 per annum
Apply2020-02-13 16:38:352021-02-01Eden Brown Built Environment

Contract Support Administrator

Date posted: February 13, 2020
£23000.00 - £24000.00 per annum
Bristol , England
Permanent
Job description

Our client requires an experience contract support administrator to work with their prestigious client based out of their office in North Bristol

MAIN DUTIES AND RESPONSIBILITIES

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

Positively respond to both our internal and external customers through effective communication and personal accessibility.
Helpdesk including but not limited to logging, distributing and closing down of reactive calls on Elogbooks. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:

Site Inductions
Timesheets
Co-ordination of billing application, calculating margins, raising invoices and submitting to client
Obtaining supplier quotes and uploading onto the internal system for client approval
Raising Service Orders and Purchase Orders when required
Maintaining the stationery supply
The running and review of management reports such as P&L, WIP, Debt, OPO's & Invoice Pool
Liaising with the client regarding payment of invoices
Compiling of Contract Review pack
Logging hazards & customer feedback on the QHSE Management Portal
Organising training
Processing supplier invoices and resolving any queries
Updating of attendance planner
Arranging agency cover & submitting hours on portal
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
Compiling of Customer Monthly Report
Managed Fund spend tracking
Weekly report submission to include WIP, Debt, Invoice Pool and OPO updates

Experience
Previous experience within a similar role within Facilities Management
Excellent PC Based Skilled
Previous exeprience within a customer services role
Previous experience of using CAFM Software (desirable)

If you feel this position suits your experience please send your CV to l.holland@edenbrown.com

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 266987LAH_1581611914

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