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Helpdesk Administrator

Apply2020-02-13 16:47:282020-07-01Eden Brown Built Environment

Helpdesk Administrator

Date posted: February 13, 2020
£22000.00 - £23000.00 per annum
Bristol , England
Job description

Our client currently has a position to join their busy help desk team in their offices in North Bristol

Key Responsibilities:

- Receive and process calls / jobs on the helpdesk database utilising helpdesk software.
- Allocating works orders to directly employed maintenance team and / or supply partners
- Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Report back to clients and contract staff on job progress and completion Manage Elogbooks as key user, including reactives and reporting
- Answer calls/email for the business in a timely fashion
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned
- Ensure communication is maintained throughout reactive job life between all members of the Facilities Team and end user(s)
- Liaise with Teams and Managers daily/weekly to ensure quality of service is maintained
- Where required, review Subcontractor performance and feedback through appropriate systems with assistance from Contract Support
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

Previous experience within a similar helpdesk role
FM Experience Desirable
Excellent Telephone Mannor
Stong IT Skills
Previous administration experience within a busy office environment

If you feel this role suits your experience please send your CV to

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 266988LAH_1581612447

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