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Helpdesk Administrator

Up to £25.00 per annum
Start Date: asap
Apply2020-02-26 14:41:132021-01-11Eden Brown Built Environment

Helpdesk Administrator

Date posted: February 26, 2020
Up to £25.00 per annum
City of London, England
Permanent
Job description

London

Helpdesk

Salary: 25k

Eden Brown are looking for a Helpdesk Administrator to work within a Global Facilities organisation. your purpose will be to provide exceptional customer service and business support for the critical operation of the UK wide Facilities Performance Centre.

Key responsibilites:
- Receive and process calls / jobs on Elogbooks
- Raising and allocating works orders to the GWS engineers and / or sub-contractors
- Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Report back to both clients and contract team via Elogbooks on job progress and completion.
- Managing Elogbooks through the reactive job life in a timely and professional manner
- Answer calls and respond or distribute business emails either on your personal or Helpdesk email inbox in a timely fashion.
- Ensure all Reactive requests - callouts or quoted works are raised on Elogbooks with the correct priority / engineer assigned.
- Liaise with Teams and Managers daily/weekly to ensure quality of service is maintained
- Manage your team's engineers to ensure jobs are completed within SLA.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain CBRE culture
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Embrace high performance culture and maintain high levels of ownership and accountability for all Helpdesk calls
- Attend and participate in any relevant training courses

Qualifications and Experience

- Required: Previous experience in similar role
- Required: Strong IT skills including Microsoft Office
- Required: Previous strong administrative experience in a busy environment
- Required: Excellent telephone manner, with strong communication and interpersonal skills
- Required: Experience in Helpdesk systems software


If you feel you would be suitable please do apply, Alternatively please contact m.hughes@edenbrown.com/ 02074227307

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 267406MHG_1582728072

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