Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionUsed to track your user session on our website.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.

Show purposes

Helpdesk Administrator

Apply2020-02-26 14:41:132020-10-17Eden Brown Built Environment

Helpdesk Administrator

Date posted: February 26, 2020
Up to £25.00 per annum
City of London, England
Job description



Salary: 25k

Eden Brown are looking for a Helpdesk Administrator to work within a Global Facilities organisation. your purpose will be to provide exceptional customer service and business support for the critical operation of the UK wide Facilities Performance Centre.

Key responsibilites:
- Receive and process calls / jobs on Elogbooks
- Raising and allocating works orders to the GWS engineers and / or sub-contractors
- Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures
- Report back to both clients and contract team via Elogbooks on job progress and completion.
- Managing Elogbooks through the reactive job life in a timely and professional manner
- Answer calls and respond or distribute business emails either on your personal or Helpdesk email inbox in a timely fashion.
- Ensure all Reactive requests - callouts or quoted works are raised on Elogbooks with the correct priority / engineer assigned.
- Liaise with Teams and Managers daily/weekly to ensure quality of service is maintained
- Manage your team's engineers to ensure jobs are completed within SLA.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain CBRE culture
- Communicate effectively and build/maintain relationships at all levels with internal and external customers
- Embrace high performance culture and maintain high levels of ownership and accountability for all Helpdesk calls
- Attend and participate in any relevant training courses

Qualifications and Experience

- Required: Previous experience in similar role
- Required: Strong IT skills including Microsoft Office
- Required: Previous strong administrative experience in a busy environment
- Required: Excellent telephone manner, with strong communication and interpersonal skills
- Required: Experience in Helpdesk systems software

If you feel you would be suitable please do apply, Alternatively please contact 02074227307

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 267406MHG_1582728072

Recommended jobs

Multi Skilled Site Engineer - Chelsea

£35000.00 - £37000.00 per annum
England, City of London
Are you an Electrically biased Multi Skilled Engineer looking for a new challenging role in the city of London This leading Facilities Management company are currently recruiting a Multi Skilled Sit...

Senior Electrical Design Engineer (Building Services)

£48000 - £55000 per annum
England, City of London
Senior Electrical Design Engineer (Building Services) London City Up £55k + Pension A tight knitted Multi disciplinary consultancy, specialising in high profile construction projects across the UK...

Mechanical Biased Multi Skilled Shift Enginer

£35000.00 - £36500.00 per annum
England, City of London
Are you a Multi Skilled Maintenance Engineer with a Mechanical background looking for a new Shift Engineer role in the City of London This leading Facilities Management provider cover a large MOD si...
View allJob search