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Regional Lead Facilities Manager

Apply2020-03-23 18:17:082020-12-10Eden Brown Built Environment

Regional Lead Facilities Manager

Date posted: March 23, 2020
£250 - £285 per day
Bristol , England
Job description

New opportunity to work for this Government Agency in their Bristol Offices as a lead for the delivery of the regions FM Services Delivery to ensure delivery of an excellent facilities management service for customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.


To take the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements

Supporting the development/evolution of our customer focused services.

Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate

Review and report on supplier performance to the Regional Centre Head of Estate and Estates Area G7 FM Lead, acting to drive continuous improvement

Provide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with the rest of the onsite Regional Centre Estates Team and the wider Estates business operation

Ensure provision of high quality and consistent communications with customers and key stakeholders including the current HMRC SRM community

Oversee day to day performance to ensure the successful delivery of services to a changing portfolio of properties across the region


Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications

Collaborate with others to integrate customer services at the local level including:

  • With Support Services (access control, mail, FF&E, utilities)
  • With Project Delivery (projects including Workplace Improvement Programme and office closures)
  • With CDIO (IT service delivery)
  • With Estates Transformation (testing and commissioning of new facilities)

Manage customer feedback and Level 2 complaints

Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers

Assure hard and soft FM supplier and landlord performance

Apply contract incentives and sanctions within delegation and make recommendations to the Area Head of Facilities Management

Plan, approve and deliver Minor New Works within budget

With Project Delivery, plan and support project delivery and office closures

With Estates Transformation, carry out testing and commissioning of new facilities

  • Support the mobilisation of new service providers and de-mobilisation of existing suppliers
  • Collate and inform appropriate management information to enable the effective management of the estate and suppliers
  • Identify and manage customer service and FM risks
  • Act as the deputy when required to the Regional Centre Head of Estate

Lead and develop the team

Experience Required:

Experience within a facilities management / contract management function

Clear demonstration of FM Skills in both meeting customer needs and managing supplier relationships

Contract/Supplier Management

Demonstration of strong customer relationship management and customer service ethos

Understanding key performance related schedules within contracts including assurance of KPIs/SLA's

Your expert recruitment consultant is Trevor Parsons, call today on 0207 422 7377 or email Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 230320_1584987427

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