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FM Account Manager

£65000.00 - £70000 per annum + car allowance inc
Apply2020-06-03 10:16:412021-02-07Eden Brown Built Environment

FM Account Manager

Date posted: June 3, 2020
£65000.00 - £70000 per annum + car allowance inc
London, England
Job description

Locations x2 sites - NW London & Reading

An excellent opportunity to join one of the worlds leading FM & Real Estate company's.
This role will be on one of their high profile & critical healthcare contracts

You will be providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

The Account Manager is responsible for the operational delivery of the contract and is expected to be familiar with all aspects of the operations including technical and administration. In general, their responsibilities will be to ensure the operational resources, plant, labour and infrastructure are in place to ensure correct, safe and efficient function of critical and noncritical building services in order to achieve the contracted services to the customer property portfolio.

It is the Account Managers' role to provide leadership to all of the staff within the contract and to ensure that the objectives of the contract are met, especially (but not limited to) Health & Safety, planned preventative and reactive maintenance and the customer service helpdesk. The Account Manager will be responsible for the financial aspects of the contract and to actively manage the P&L, reporting costs and turnover to senior staff at formal contract reviews.

The role requires you to be a key contact in the event of any operational issues on a day to day and out of hours basis and must be able to react in a methodical and controlled manner, implementing the agreed escalation procedures as required and keeping the client fully briefed on both the incident and the strategy to resolution.

You will be required to communicate to users on all aspects relating to the operation of the building services and directing resources accordingly.

Key Responsibilities

Provide leadership, and that contractual commitments are met and exceeded.

Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services e.g. projects are added.

Ensuring business policies and processes are effectively communicated and implemented within the contract.

Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policy and process is effectively implemented across both the company services and sub-contractors' activities and are regularly reviewed.

Ensure optimum staffing structures operate across the contract, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.

Ensure the contract is staffed by a fully competent team, and that effective succession planning arrangements are in place.

Working with other operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.

Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.

Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

Promoting and maintaining the core Values of the company

Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.

Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, monthly and ad-hoc reporting and other publications, as appropriate.

Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.

Interested? Contact

Your expert recruitment consultant is Deborah Longstaff, call today on 02074 227335 or email Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 269690DLO_1591175800

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