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Housing

Housing Management Team Leader

Contract
London, England
Up to £24.73 per hour
Apply
2021-01-14 14:10:36 2022-01-02 Eden Brown Built Environment
Jan 14, 2021

A Housing Association based in South West London are looking to recruit a Housing Management Team Leader on a 6 month temp contract. The Team Leader will manage 5 Neighbourhood Coordinator and 1 Hostel Worker and will be tasked with monitoring team workloads and performance, managing complex ASB cases and ensuring a positive customer experience

The Role:

The successful candidate will be expected to;

*Manage, coach and nurture a high-performing and motivated neighbourhood team

*Use data and information to understand trends, gaps and major issues and ensure appropriate action is taken by the team

*Work collaboratively with the Customer Services Team to ensure systems and processes are in place to deliver a positive customer experience

*Lead on the management of the Estate Services Contract to ensure value for money and best practice is delivered

*Ensure anti-social behaviour, and other tenancy management cases are proactively managed

*Undertake management reviews in respect of escalated complaints ensuring issues are resolved quickly and lessons learnt are identified and used to drive service improvements

*Ensure effective involvement and engagement of residents in evaluation of current and design of future services

The Candidate

To be considered for this role you must have;

*Knowledge of housing law, the regulatory framework and good practice with regards to tenancy management

*Front line experience in Tenancy or Mixed Tenure management with proven track record of delivering against targets and KPIs

*The ability to monitor team workloads and performance against corporate target and service standards, reviewing and addressing any areas of underperformance

*Proven experience of managing a budget

*Experience of improving and developing ways to measure resident satisfaction that results in positive outcomes for the organisation and residents

*Good IT skills and competent with office applications and housing management systems

Pay rate - £24.73 PAYE or £32.17 Umbrella

Please feel free to call Ashley on 07454133918

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Contract
London, England
Up to £24.73 per hour

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