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Help Desk Operative

Apply2019-10-08 16:35:332020-01-12Eden Brown Built Environment

Help Desk Operative

Date posted: October 8, 2019
Up to £9.23 per hour
Bedfordshire, England
Job description

Help Desk Operative

£9.23 per hour

Temp to Perm.

Location: Luton

Rota Based: week 1: 7am - 3pm/ week 2: 2pm - 10pm

A successful forward thinking client of Eden Brown is currently searching for an experienced customer facing Help Desk Operative. My client is offering the opportunity to work within a global facilities organisation. The ideal candidate will have flexibility to work shifts to enable continuity of service 24/7/365.

The successful candidate will have proven experience with all processes which support the delivery of Help desk services ensuring compliance with contractual KPI targets. You will provide excellent customer service when dealing with telephone calls, ensuring the use of a polite and professional manner at all times and that all requests are followed up by taking ownership to completion including the use of accurate handovers where necessary.

Duties :

  • Control of all site access including subcontractors/visitors requesting inductions where appropriate and completion of any relevant paperwork/permits.
  • Control of keys and passes where necessary.
  • Act as the first point of contact for office deliveries and ensure that correct procedures are followed with regards to storage and receiving of the goods.
  • All calls from internal/external customers where work is required are to be logged accurately and promptly on Maximo meeting SLA response times for answering calls.
  • Dispatch all reactive/planned tasks to the appropriate Operative/Manager/Supervisor, meeting contractual KPIs.


  • Enthusiasm, flexibility and team-working skills.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Ability to work well under pressure in a fast moving and challenging environment.
  • Excellent PC skills to include Outlook, Word and Excel.

If you are looking for a new and exciting opportunity please do not hesitate to apply now and someone will be in contact! Alternitivly for more information please call 02074227372

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 263439SAE_1570548932

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