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Housing Management Team Leader

London, England
Up to £24.73 per hour
2020-11-30 09:04:20 2021-10-03 Eden Brown Built Environment
Nov 30, 2020

A Housing Association based in South West London are looking to recruit a Housing Management Team Leader on a 6 month temp contract. The Team Leader will manage 5 Neighbourhood Coordinator and 1 Hostel Worker and will be tasked with monitoring team workloads and performance, managing complex ASB cases and ensuring a positive customer experience

The Role:

The successful candidate will be expected to;

*Manage, coach and nurture a high-performing and motivated neighbourhood team

*Use data and information to understand trends, gaps and major issues and ensure appropriate action is taken by the team

*Work collaboratively with the Customer Services Team to ensure systems and processes are in place to deliver a positive customer experience

*Lead on the management of the Estate Services Contract to ensure value for money and best practice is delivered

*Ensure anti-social behaviour, and other tenancy management cases are proactively managed

*Undertake management reviews in respect of escalated complaints ensuring issues are resolved quickly and lessons learnt are identified and used to drive service improvements

*Ensure effective involvement and engagement of residents in evaluation of current and design of future services

The Candidate

To be considered for this role you must have;

*Knowledge of housing law, the regulatory framework and good practice with regards to tenancy management

*Front line experience in Tenancy or Mixed Tenure management with proven track record of delivering against targets and KPIs

*The ability to monitor team workloads and performance against corporate target and service standards, reviewing and addressing any areas of underperformance

*Proven experience of managing a budget

*Experience of improving and developing ways to measure resident satisfaction that results in positive outcomes for the organisation and residents

*Good IT skills and competent with office applications and housing management systems

Pay rate - £24.73 PAYE or £32.17 Umbrella

Please feel free to call Ashley on 07454133918

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

London, England
Up to £24.73 per hour

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