Apply0saved jobsaved jobsViewView all
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
SessionThese cookies allow the website to keep track of the pages you visit, so that you don’t have to repeatedly enter the same information during one session, or on each new visit.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
AnalyticsWe employ Google Analytics as third party analytics services. This helps us analyse how users interact with our website and to identify patterns. Google Analytics IP address anonymization is also employed, which means we do not store any personal information. This stops individual user identification and re-marketing activities.

Show purposes

Customer Service

Apply2019-09-23 11:03:052019-09-24Eden Brown Built Environment

Customer Service

Date posted: September 23, 2019
Up to £8.46 per hour
Tyne and Wear, England
Job description

Our Client is looking for an experienced Customer Service Advisor to join their team to work within and actively promote the Council's Customer Service Standards, acting as an ambassador within the service area and wider Council.

your responsibility is to provide comprehensive advice and information on a range of services via the telephone, face to face and other electronic channels. To provide a frontline service for all internal and external customers acting as a first point of contact. Duties to include providing comprehensive advice and information on a range of Council services.


1. To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function, including administrative, financial and support services routines, as commensurate with the level of the post.

2. To provide advice and information on a range of services including environment, housing, council tax and benefits enquiries.

3. To receive, process and issue a range of applications for services.

4. To signpost customers to other services and events.

5. To receive and process any complaints, comments or suggestions, resolve where possible at first point of contact or pass to relevant team appropriate to the level of responsibility of this post.

6. To process payments, be responsible for cash handling, banking routines, emergency payments and maintaining accurate records, adhering to all audit requirements as required.

7. To adhere to established procedures for each service request, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.

8. Undertaking relief duties at other service points as required, including dealing with enquires via a range of access methods including: face to face, telephone (Contact Centre), post and email, appropriate to the level of the post with appropriate support and training.

9. Contributing towards the promotion of services.

10. Assisting in appropriate project work and activities, appropriate to the level of the post.

11. Ensuring compliance with all regulations, guidelines and procedures appropriate to the level of responsibility of this post.

12. Acting in accordance with the Health & Safety Equal Opportunities Policies and all other Cofely policies and plans.

13. Maintaining personal development, training and awareness appropriate to the level of responsibility of the post, in line with the Cofely commitment to staff training and development.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 263000CEY_1569232984

Recommended jobs

Receptionist - Newcastle

Up to £8.21 per hour
England, Tyne and Wear
Our client is looking for a Front of House receptionist to work every Wednesday. In the role of the Receptionist, you'll need to have an ear to the ground and be aware of everything that's going on ...


Up to £9.71 per hour
England, Tyne and Wear
Our client is looking for a Caretaker to undertake responsibility for the provision of caretaking services at the school. In so doing ensuring these are provided to a consistently high and professiona...

Contract Engineering Manager

£45000.00 - £55000.00 per annum
England, North Yorkshire
Salary - up to 55,000 (inc car allowance) Data Centre or Critical Environment experience is essential for this exciting new role. You will be joining one of the worlds leading FM & Real Estate c...
View allJob search