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Customer Service

Apply2019-09-23 11:03:052020-03-07Eden Brown Built Environment

Customer Service

Date posted: September 23, 2019
Up to £8.46 per hour
Tyne and Wear, England
Contract
Job description

Our Client is looking for an experienced Customer Service Advisor to join their team to work within and actively promote the Council's Customer Service Standards, acting as an ambassador within the service area and wider Council.

your responsibility is to provide comprehensive advice and information on a range of services via the telephone, face to face and other electronic channels. To provide a frontline service for all internal and external customers acting as a first point of contact. Duties to include providing comprehensive advice and information on a range of Council services.

Accountabilities:

1. To assist in the supervision and maintenance of day-to-day processes and routines to ensure delivery of an efficient and effective customer service function, including administrative, financial and support services routines, as commensurate with the level of the post.

2. To provide advice and information on a range of services including environment, housing, council tax and benefits enquiries.

3. To receive, process and issue a range of applications for services.

4. To signpost customers to other services and events.

5. To receive and process any complaints, comments or suggestions, resolve where possible at first point of contact or pass to relevant team appropriate to the level of responsibility of this post.

6. To process payments, be responsible for cash handling, banking routines, emergency payments and maintaining accurate records, adhering to all audit requirements as required.

7. To adhere to established procedures for each service request, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.

8. Undertaking relief duties at other service points as required, including dealing with enquires via a range of access methods including: face to face, telephone (Contact Centre), post and email, appropriate to the level of the post with appropriate support and training.

9. Contributing towards the promotion of services.

10. Assisting in appropriate project work and activities, appropriate to the level of the post.

11. Ensuring compliance with all regulations, guidelines and procedures appropriate to the level of responsibility of this post.

12. Acting in accordance with the Health & Safety Equal Opportunities Policies and all other Cofely policies and plans.

13. Maintaining personal development, training and awareness appropriate to the level of responsibility of the post, in line with the Cofely commitment to staff training and development.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Reference: 263000CEY_1569232984

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